FAQs
What is Chess Universe?
Chess Universe is a fun chess game where the player can learn how to play chess, play with friends, with a computer, or enter competitions.
How do I get started & download Chess Universe?
You can download the app here for Android and here for iOS.
How do I save my progress in the Chess Universe app?
You can create an account with your email in the settings menu. After you receive a confirmation mail, you have to click the activation link in it for the account to be created and then you can login in the app. Your elo points, your unlocked Collection items, your pets and solved tower puzzles will be connected with your account. We recommend you to create an account right after you first open the Chess Universe app.
How can I chat with my friends on Chess Universe?
You can use our chat option in the app by clicking the envelope icon located at the top of the screen between the plus icon and settings icon. Once you click it, you click in the bottom right corner the button that says NEW MESSAGE and then you search for the user that you wish to chat with!
What is the Glicko rating system?
We use the Glicko rating system in our game, the Glicko rating system and Glicko-2 rating system are methods of assessing a player's strength in games of skill, such as chess and Go. It was invented by Mark Glickman as an improvement on the Elo rating system, and initially intended for primary use as a chess rating system. Glickman's principal contribution to measurement is “ratings reliability”, called RD, for ratings deviation.
What are ELO ratings?
The Elo rating system is a method for calculating the relative skill levels of players in zero-sum games such as chess. Although we use a similar system in the app (Glicko system), we still call it ELO in the app, since systems are very similar and ELO is an internationally known system among chess players.
Where do I find my MATCH HISTORY?
When you click the profile icon from the main screen on the top left, in the right bottom corner there is a button where you can check out your own match history. Within it you get to see a list of all your games, red is loses, green is victories and white is draws.
When you go to the details of your game, the analysis of your game is shown, and there you can check out the strength of each move you made with four colors: green is optimal, yellow is sub optimal, orange is bad move and red is very bad moves. You can tap any move in that game and get a hint of what the best move in this specific position would be by clicking the “Show a better move” icon in the bottom right corner.
When you go to the details of your game, the analysis of your game is shown, and there you can check out the strength of each move you made with four colors: green is optimal, yellow is sub optimal, orange is bad move and red is very bad moves. You can tap any move in that game and get a hint of what the best move in this specific position would be by clicking the “Show a better move” icon in the bottom right corner.
How do I get rid of the showing all possible (valid) moves and premoves?
You can turn on or off the option of showing valid moves. They are by default turned on when you first open the game to help beginners learn the game. The option to turn this feature off enables experienced players who do not like dots being shown to them to disable it. Here is how you do it:
- Go to Settings from the main screen by tapping the top right icon
- Find the “SHOW VALID MOVES & PREMOVES” setting and toggle it to off
How do I fix my disconnect/lag issues?
If you are having frequent issues with disconnects or lag in your games this is what we recommend:
Try using a Wifi Connection. Sometimes it is an unstable or too weak Mobile data connection causing the issue. If you are still having connection issues after connection through your wifi, please contact your internet service provider. You may need a faster connection.
Try using a Wifi Connection. Sometimes it is an unstable or too weak Mobile data connection causing the issue. If you are still having connection issues after connection through your wifi, please contact your internet service provider. You may need a faster connection.
How do I turn off the ads?
You can buy any product in the app (IAP) with “No Ads” sign and you will not see banner ads during the game or whole screen ads ever again.
Who to contact over any issues in the app?
We recommend you contact our support team on support@chess-universe.net and they will be more than happy to help you out about any and all chess related topics!
How can I learn more about chess?
For more fun with chess topics we recommend you read our blog posts and find a chess-tastic topic for you to explore! Click the link and discover the world of chess https://www.chess-universe.shop/blogs/news
What are the settings I can change of the game?
When you click the settings button in the top right:
Change the language of the app
You get to choose a language to use - the app is translated into six languages: English/Russian/Spanish/German/French/Portuguese/ Turkish
Music on/off
You can turn the music or sound effect on or off, by default the music and sound is on when you install the game for the first time.
Auto Promote your pawn
You can turn autopromote to queen on so that when you reach a promotion square with your pawn in the game you can save yourself time, this is a great feature because sometimes you do not have enough time to manually select which piece to promote your pawn to and auto promotion can come in handy.
Show valid moves on/off
You can turn on or off the option of showing valid moves and premoves, they are on by default turned on when you install the game. This option enables some experienced players who do not like lines and dots being shown to them to disable it, here is how and where they do it.
Time warning alert
You can put a low on time warning on or off and this is also by default on, this means that you will get an audio alert during your game when you have only 10 seconds left in the game.
Change the language of the app
You get to choose a language to use - the app is translated into six languages: English/Russian/Spanish/German/French/Portuguese/ Turkish
Music on/off
You can turn the music or sound effect on or off, by default the music and sound is on when you install the game for the first time.
Auto Promote your pawn
You can turn autopromote to queen on so that when you reach a promotion square with your pawn in the game you can save yourself time, this is a great feature because sometimes you do not have enough time to manually select which piece to promote your pawn to and auto promotion can come in handy.
Show valid moves on/off
You can turn on or off the option of showing valid moves and premoves, they are on by default turned on when you install the game. This option enables some experienced players who do not like lines and dots being shown to them to disable it, here is how and where they do it.
Time warning alert
You can put a low on time warning on or off and this is also by default on, this means that you will get an audio alert during your game when you have only 10 seconds left in the game.
What is my avatar?
This is a feature specific to our app, you get to choose your avatar, select and access different skins etc. The avatar also has specific features such as when you click it during a game you get to see all the different emojis that can be sent to your opponent during an online match. During the online matches you can also shoot with a cannon at your opponent and you can select different cannons in your collections screen. When you tap a door icon on your opponent's avatar throne room (background) you can get to see all the pieces that have been captured during this match.
How do I get a Guardian?
You can Mint a guardian once the sale is open, or in the marketplace once is available.
I need help.
If you are having difficulty, please join our Discord server and receive community support. Our community will be happy to help!